Valuable Information from one of our Partners: COVID-19 and your pet.
To Our Valued Pet Owner, There is growing concern regarding the spread of COVID-19 in Canada. We understand that people are worried and may have questions in regard to protecting their families and their pets so thought it important to send out an update to hopefully answer those questions and calm any fears.
We are dedicated to providing you with the same great service and care you have come to expect from our hospital while taking measures to keep our clients, our team members and the pets we love healthy and safe. The good news is that at this time, there is no evidence that any animal or pet can infect humans with the new coronavirus. Additionally, no animals to date have been reported to be sick with COVID-19.
However, because this is a new virus and information is still being collected, as a precaution, restrict contact with your pets if you are diagnosed with COVID-19. If this is not possible, practice good hygiene and wash your hands before and after touching your pet and try to avoid close contact.
What should you do for your pets & your family?
We are unsure how supply chain logistics may be impacted in the coming weeks, so it is important to ensure you have enough supplies for your pets including pet food and litter. If you need to refill any medications or prescription diet foods, please call the clinic to order. We also offer home delivery of pet food, pet supplies, cleaning products and refills of medications through our online webstore. Please visit our website at www.oldspetclinic.ca to access our online store.
If you are undergoing quarantine at home or are ill, we understand that is still important to have access to veterinary care for your pets if they are sick. If you need veterinary care, please call the practice and we can figure out the best course of action.
If you are worried about entering public places, call us from outside when you arrive at the hospital for your appointment so that we can let you know when an exam room is available, and we can escort you directly there with your pet.
What are we doing in our hospitals?
We're taking every pre-caution at our hospital to avoid any potential spread of infection and to ensure that it is a safe place for our team and clients. Ways that we are doing this include:
- Restricting access to our hospital to those with fever, symptoms of COVID-19, who have traveled to an affected area or been in contact with an infected person - Eliminating our usual hand shaking or giving hugs - Providing hand sanitizer in our reception areas - Minimizing any shared, unnecessary items (such as magazines and brochures) in all public areas of the hospital - Cleaning and disinfecting frequently touched surfaces throughout the day - Cleaning and disinfecting exam rooms and equipment after each appointment - Ensuring that our team members are washing their hands frequently throughout the day and between clients
There is so much information out there. Who should I trust?
The most reliable sources of information as this develops are the Center for Disease Control and Prevention, the World Health Organization and other public health agencies. We'll be following their lead to determine the safest course of action for everyone who enters our hospital. https://www.cdc.gov/coronavirus/2019-ncov/faq.html#animals https://www.who.int/emergencies/diseases/novel-coronavirus-2019
We will keep you updated with any new information as we have it. We appreciate you trusting the care of your beloved pets to us and are committed to keeping you and your pets healthy and safe.
Please follow us on Facebook where we will continue to share information about COVID-19 and the impact it may have on you and your pets.
Sincerest regards on behalf of Olds Pet Clinic and your entire veterinary healthcare team.